Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you ship to Canada and the United States?
Yes! We ship across Canada and the United States. International shipping may also be available at checkout depending on your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to follow your package every step of the way.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at support@distantstar.ca if you need to make changes. We'll do our best to accommodate you before the order ships.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right — no runaround.
How do I start a return?
Email us at support@distantstar.ca with your order number and reason for return. We'll guide you through the process quickly and easily.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
Products
Are your baby products safe and tested?
Yes — product safety is our top priority. We carefully curate every item in our store with baby and family safety in mind. If you have specific questions about a product's materials or certifications, feel free to reach out.
Are your products BPA-free?
We strive to carry BPA-free products wherever possible. Product details and materials are listed on each product page. If you have concerns about a specific item, contact us and we'll provide more information.
Discounts & Promotions
How do I use my welcome discount?
If you signed up for our newsletter, check your email for your unique discount code. Enter it at checkout in the discount code field to apply your 10% off.
Can I use multiple discount codes at once?
Only one discount code can be applied per order at this time.
Contact Us
How can I get in touch?
We'd love to hear from you! Email us at support@distantstar.ca and we'll respond within 24 hours, Monday to Friday.